We’ve listened to feedback from customers at our Monks Cross store in York to help shape a series of improvements to the shopping experience from this week.
It’s the result of a six-month trial that’s helped us get the balance right between traditional checkouts and different types of self-service options.
A lot of shoppers told us they prefer to take their shopping to a traditional checkout where a colleague scans the items and there’s help with packing if needed. So you’ll see more manned tills in the store from this week.
Others like to use one of the self-service options including Scan and Go, where customers can scan and pack their shopping as they make their way round the store. We’re expanding the Scan and Go service at the Monks Cross store.Find out more