We wanted to let you know of a problem that is affecting some customers in our Clapham Junction store this month.
If you shopped at Asda Clapham Junction on 23rd April 2016 there is a problem which may have affected you this week. An issue with our systems means that payment for your shopping on this date was delayed until today (24th May).
We know that when it comes to your shopping you want to be able to pay for things quickly and conveniently and almost all of the time you can do just that. However, when it comes to paying on your debit or credit card there can sometimes be delays in these payments being processed and on this occasion it’s taken longer than expected.
We appreciate these payments coming out unexpectedly can sometimes lead to you incurring charges on your bank account, something we’re keen to put right. If this problem has affected you and you’ve incurred bank charges as a result of the payment taken from your account this week, please get in touch with us so we can help rectify this for you.Read more