We wanted to let you know of a problem that is affecting some customers in our Barking store this month.
If you shopped at Asda Barking on the dates specified below there is a problem which may have affected you this week. An issue with our systems means that payment for your shopping on these dates was delayed until this week.
We know that when it comes to your shopping you want to be able to pay for things quickly and conveniently and almost all of the time you can do just that. However, when it comes to paying on your debit or credit card there can sometimes be delays in these payments being processed and on this occasion it’s taken longer than expected.
We appreciate these payments coming out unexpectedly can sometimes lead to you incurring charges on your bank account, something we’re keen to put right. If this problem has affected you and you’ve incurred bank charges as a result of the payment taken from your account this week, please get in touch with us so we can help rectify this for you.
We pride ourselves on offering first class customer service but we realise from time to time we may not get it quite right and we will always do our best to correct the mistakes we’ve made.
Please note this does not affect those customers who shopped online or paid in cash.
|Original dates of transaction||Date of payment taken|
|8th January||27th January|
|9th January||27th January|
|17th January||27th January|
|19th January||27th January|
|20th January||27th January|
|21st January||27th January|
|22nd January||27th January|
|23rd January||27th January|
|24th January||29th January|
|25th January||29th January|
For us to be able to identify your payment and make sure you’re not being left out of pocket due to bank charges being applied to your account please CLICK HERE and fill the requested information in. Please type “bank charges” in the subject field and make sure you include the following information so we can process your request as quickly as possible:
- The store you made the transaction
- The original date of your transaction
- The original transaction amount
- The last four digits of the debit/credit card used to pay for the transaction
- Confirmation from your bank that a charge has been applied to your account – your bank will usually declare this on your statement or send a separate communication through the post
We would like to apologise for any inconvenience caused and if you have any further questions regarding the above please feel free to ring us on 0800 952 0101 or get in touch here